The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Privacy Policy of Dalla Mano Designs
Dalla Mano Designs operates the www.dallamanodesigns.co.uk website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, Dalla Mano Designs
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.dallamanodesign.co.uk, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used. We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us via email at hello@dallamano.co.uk
We are happy to issue a refund or an exchange on any item ordered from us within 30 days of sale. Drop us an email using our contact form or a DM with your order number and we can let you know the returns address and other information you may need.
Sometimes accidents happen and even though we try our hardest to make sure your order arrives safely, once it’s in the hands of the courier accidents may happen. If so and this has happened to you, don't worry! just send us a photograph of your unhappy order and we will try our best to resolve the situation.
Let us know and we will do our best to resolve the situation, sometimes delivery companies get us in sticky situations however we will do our best to get the problem rectified as soon as we can!
We can be very busy and as a small company we don't have super robots to package our things and move them round a warehouse like Amazon does. We may take slightly longer to get our products to you in busy periods. Just let us know if you would like something super fast and we will do our best to get it out to you ASAP.
We will do our best to post all of our parcels the following day.
We strongly believe that there is nothing better than shopping local. So to make this easier for you guys if you live local to us then we offer free delivery. If your post code begins with NE61 we can hand deliver your order however small or large it may be. Just drop us a message and we shall get it organised.
If something may be too large to ship, like a piece of furniture for instance or you would like to arrange something a bit different to suit your needs, head over to our contact us page and drop us a line.
As you may have guessed we love going above and beyond to give our customers the best shopping experience and highest levels of customer satisfaction. If you would like something in particular or would like a bespoke concrete item (maybe something for your wedding or a gift?) then just let us know, we would be more than happy to make something unique for you!
Drop us an email and together we can work something out!
